The Company
About OnBoard
OnBoard believes board meetings should be informed, effective, and uncomplicated. That’s why they give boards and leadership teams an elegant solution that simplifies governance. OnBoard is the leading board management provider with customers in higher education, nonprofit, healthcare systems, government, and corporate enterprise business.
The Problem
With 3,000 organizations, their 12,000 boards, and committees in 32 countries, the team at OnBoard is consumed by security reviews.
The OnBoard team began their search to find an efficient and modern solution to provide a top of the line Trust Center experience. With their in-house solution, Adam Harris (GRC Analyst) and Ross Moore (Cyber Security Support Analyst) were spending at least 10 minutes for each review request they got just copying & pasting information into the right places. That doesn’t include the time spent leading up to that filling out questionnaires, making sure they had their hands on the correct documents, and knowing who they should be sending them to. While this is an important step in building trust with clients, this time could’ve been better spent ensuring OnBoard was holding themselves to the highest trust and security standards.
The Solution
The OnBoard team set out to find a solution to make the reviews process simpler.
Adam and Ross searched for a solution to simplify security reviews, and ensure customers felt that they were in the right hands at all parts of their journey. From the time they discovered Trustpage to the time they launched their Trust Center with customers, only a few weeks had passed.
Now, after using Trustpage for eight weeks, Adam and Ross have achieved an 80% reduction in time spent managing reviews.
“Reviews has been a life-saving feature for us. ” - Adam
Their customers are satisfied with this change as well—previously customers would have to open multiple documents and click on multiple links. With Trustpage, reviewers are able to access documents via a one-click link directly from their inbox. Within minutes they can review presented documents, understand additional context provided via the knowledge base, and feel confident knowing that OnBoard is a secure vendor.
The Outcomes
As the team optimized their processes, they saw a 5X increase in reviews being opened and closed within one week, many of these reviews completing within hours or days.
After only 8 weeks of using Trustpage to manage reviews, OnBoard has seen an 80% decrease in time spent on reviews.
