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Appcues makes it easy to deliver exceptional user experiences at scale. Publish in-product onboarding tutorials, tooltips, announcements, promotions, and surveys.
  • Website
  • Trust Center

  • Compliance

    • CCPA
    • GDPR

      Appcues is GDPR compliant, and offers a Data Processing Addendum as part of the standard terms of service.

    • 1 more topic

  • Product Security

    • Audit Logs

      Appcues retains an audit log of all actions taken by any user within our product. However, we do not make this log available to customers in a self-service manner because it is not always easy for our customers to interpret the log entries themselves. If you have questions that could be answered by our audit log, please contact us at [email protected].

    • Role-Based Access Control (RBAC)
    • 4 more topics

  • Data Security

    • Data Encrypted At-Rest

      All Appcues services and data are protected with strong encryption at rest, using AWS KMS and AES-256.

    • Data Encrypted In-Transit

      All Appcues services and data are protected with strong encryption in transit, using TLS 1.2 and above.

  • Privacy

    • Privacy Policy
    • Data Retention Policy

      Appcues collects only the data sent to us explicitly by the customer. This data is retained indefinitely unless the customer requests for it to be deleted.

    • 2 more topics

  • Incident Management & Response

    • Data Breach Notification

      In the event of a data breach, Appcues will notify affected customers as soon as possible, without undue delay, and no later than 72 hours after the discovery of the incident.

    • Incident Response Plan (IRP)

      Appcues has an Incident Response Plan as attested in the SOC 2 Type II Report. The plan nor test results are available publicly.

  • Availability & Reliability

    • Auto Scaling
    • Data Redundancy
    • 4 more topics

  • Organizational Security

    • Confidentiality Agreements
    • Employee Security Training
    • 1 more topic

  • Business Continuity

    • Business Continuity Plan
    • Disaster Recovery Plan
    • 2 more topics

  • Threat Management

    • Penetration Testing

      Appcues conducts a third-party penetration test annually. To view the report, please request a security review here in our Trust Center.

    • Responsible Disclosure

      To report a vulnerability, please contact security@appcues.com

      For full policy details please refer here to the policy section of the trust center.

  • Subprocessors

    • Sign up to view Appcues's Subprocessors

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