Appcues
- Websitehttps://www.appcues.com
- Trust Centerhttps://trust.appcues.com
- Compliance
- CCPA
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- GDPR
Appcues is GDPR compliant, and offers a Data Processing Addendum as part of the standard terms of service.
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- Product Security
- Audit Logs
Appcues retains an audit log of all actions taken by any user within our product. However, we do not make this log available to customers in a self-service manner because it is not always easy for our customers to interpret the log entries themselves. If you have questions that could be answered by our audit log, please contact us at [email protected].
- Role-Based Access Control (RBAC)
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- Data Security
- Data Encrypted At-Rest
All Appcues services and data are protected with strong encryption at rest, using AWS KMS and AES-256.
- Data Encrypted In-Transit
All Appcues services and data are protected with strong encryption in transit, using TLS 1.2 and above.
- Privacy
- Privacy Policy
- Data Retention Policy
Appcues collects only the data sent to us explicitly by the customer. This data is retained indefinitely unless the customer requests for it to be deleted.
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- Incident Management & Response
- Data Breach Notification
In the event of a data breach, Appcues will notify affected customers as soon as possible, without undue delay, and no later than 72 hours after the discovery of the incident.
- Incident Response Plan (IRP)
Appcues has an Incident Response Plan as attested in the SOC 2 Type II Report. The plan nor test results are available publicly.
- Availability & Reliability
- Auto Scaling
- Data Redundancy
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- Organizational Security
- Confidentiality Agreements
- Employee Security Training
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- Business Continuity
- Business Continuity Plan
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- Disaster Recovery Plan
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- Threat Management
- Penetration Testing
Appcues conducts a third-party penetration test annually. To view the report, please request a security review here in our Trust Center.
- Responsible Disclosure
To report a vulnerability, please contact security@appcues.com
For full policy details please refer here to the policy section of the trust center.
- Subprocessors
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